FAQs

General Frequently Asked Questions

What are your office hours?
The office hours are Monday thru Friday 8:00 am to 5:00 pm and Saturday 9:00 am to 12:00 pm. Our offices are located at 5240 Lewis Avenue, Toledo, Ohio 43612 if you would like to stop by.
Where exactly is Stoll Rug and Furniture Cleaners located?
We are located approximately 1/2 mile north of Laskey Road on the East side of Lewis Avenue. Almost directly across from the city fire station. The building is white and blue with a red stripe. Our office address is 5240 Lewis Avenue, Toledo, Ohio 43612.
What areas do you service in Northwest Ohio/Michigan
  • Lambertville, Michigan
  • Monroe, Michigan
  • Luna Pier, Michigan
  • Perrysburg, Ohio
  • Maumee, Ohio
  • Waterville, Ohio
  • Swanton, Ohio
  • Toledo, Ohio

Note: This is only a partial list. Call us at (419) 478-0581 for a complete list.

How do you price for carpet cleaning?
We price by the square foot actually cleaned. We believe this to be the best and fairest way for both the customer and Stoll Rug. When only pathways are necessary to be cleaned, we will measure these areas and give you a firm quote prior to starting the job.
Can I arrange an appointment on the Weekend or in the Evening?
These times are available when necessary. Frequently they are used for commericial jobs. For additional information please give us a call at 419-478-0851.
Do you move furniture?
Yes, with some limitations. Please give us a call for more details at 419-478-0581.
How do you dispose of the dirty water collected when you clean my carpets/furniture?
The water is collected in the waste water tank on our truck. This water is dumped in the sanitary sewer in our plant. This conforms to the EPA requirements for disposal of hazardous waste.
Questions

Do you still have questions? If so give us a call at 419.478.0581.

Rug and Furniture Cleaning FAQs

Do you clean leather upholstery?
Yes, we can and do clean leather upholstery. We can clean it in at our offices or on location. If you have any questions feel free to give our friendly staff a call at 419-478-0581.
Can you remove freshly spilled paint?
It depends on the kind of paint and the amount of paint that was spilled. If the paint is latex, and the amount is not too great, it sometimes can be removed in its entirely, but there usually will be some residue of the paint remaining. The damaged carpet can sometimes be removed and replaced with a new piece from a remnant or a piece salvaged from a closet. This normally will require a professional to do the work.
Do you clean lawn furniture or boat cushions?
Yes we can. These items are all cleaned and 3-M Scotchgard™ treated when requested.
Do you clean oriental rugs?
Yes, we have the latest cleaning equipment available to provide a quality cleaning to oriental rugs.
Do you clean the interior of vans, motor homes, or travel trailers?
Yes we clean these on a regular basis. Feel free to bring your in today for a cleaning.
Can I have just my cushion covers cleaned?
Yes, but keep the covers on the cushion. If you remove the covers and launder them or have them cleaned, the likelihood of shrinkage is great. If that happens, it will be nearly impossible to get the covers back on the cushion. Always bring in the cushion with the cover on the cushion to avoid this problem.

Rug and Furniture Repairing FAQs

Can you make new fitted carpet pieces for my boat or travel trailer?
Yes, these are commonly done on a daily basis. The edges can be finished either with binding or serging in the color desired.
Do you apply binding to unfinished carpet pieces?
Yes, this is done regularly and we maintain a supply of binding in many colors. If we don’t have one in stock it can be obtained in short order from our supplier.
Can the fringe on my rug be repaired or replaced?
Yes, but it might not match exactly in style or color. We do stock many colors and styles, but it is impossible to have everything in stock. However, when necessary, we can order from our suppliers and get quick delivery. Fringe can also be added to an area rug to improve the appearance.
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